Rachael Jones

Head of Specialist Services

Rachael Jones serves as Head of Specialist Services at JLL in Riyadh, Saudi Arabia, bringing 25 years of experience in service management, with 15 years dedicated to the Middle East region. As a sustainability-focused leader she specialises in integrating climate-conscious solutions across project management, fitout, transitions, mobilisation, property and facilities services, delivering approaches that raise environmental performance while exceeding stakeholder expectations. Recently qualified in WiredScore and SmartScore certifications, she champions digital connectivity and smart building technologies as critical enablers of sustainable asset performance. Her specialist services encompass digital services, due diligence reviews with environmental impact assessments, performance-related works focused on energy efficiency, and feasibility studies that prioritise sustainable premises expansion and operational carbon reduction. Throughout her career she has demonstrated expertise in future-proofing buildings for climate resilience, and has managed the delivery and transition of more than 100 taking-over certificates, securing operational readiness alongside adherence to sustainability benchmarks and smart building standards. Her project portfolio includes landmark developments across the Gulf region and the United Kingdom, among them the King Abdullah Financial District in Riyadh, the Abu Dhabi Financial District on Al Maryah Island, and the St Regis Residential Properties in Abu Dhabi, each reflecting a commitment to embedding climate considerations into large-scale property management, from energy optimisation to smart building systems integration. Her academic credentials include an MSc in Construction Project Management and a Diploma in Facilities Management, and she holds professional designations as an Associate of the Royal Institution of Chartered Surveyors and Member of the Chartered Institute of Building, with NEBOSH and IOSH certification. She is also a Member of the Institute of Security Risk Management, with expertise that extends to climate risk mitigation and sustainable building performance. Her sector experience spans mixed-use mega-projects and giga-projects, residential, office, retail, industrial and entertainment developments, positioning her to address the intersection of technology, climate action and sustainable property management in Saudi Arabia's rapidly evolving built environment.