Mohammed Mansour

Senior Services Manager

Senior Services Manager at NHC Innovation, the independent technology arm of the National Housing Company. He oversees the package of digital services the company offers to beneficiaries of the housing programmes, services running from reserving a housing unit through to following the financing and handover procedures. Service management in this context governs what sits between the digital platform and the reality on the ground: an application submitted online is met by an actual property, a statutory procedure and a financing body. Through its platforms the National Housing Company has cut the home handover process from three months to eight hours, a reduction resting at bottom on redesigning the service path itself and not on a digital interface alone.