The Hajj Conference and Exhibition hosted a workshop on developing teamwork skills in serving pilgrims, examining how integrated teams and coordinated roles raise performance quality across the pilgrimage system, according to what the conference reported.
Mazen Al-Dakheer, director of resources and contracting at the Saudi Company for Hajj and Umrah, which presented the session, said the quality of service does not rest on tools and capabilities alone; it depends on the readiness of the human element and its ability to work within a team, understand its responsibilities and integrate with other parties toward a shared goal of a smooth and safe experience for pilgrims.
The workshop reviewed the nature of work during the Hajj season, where tasks multiply and roles overlap among workers and relevant entities, requiring a high level of coordination, information exchange and unified effort, which limits duplication of responsibilities and speeds up the completion of tasks.
The session aligns with the conference's direction toward developing the service system across its human, organizational and operational dimensions, reinforcing a culture of integrated work and the role of cadres serving pilgrims at the Hajj Conference and Exhibition 2026, held in Jeddah from 8 to 11 November 2026.